Microsoft Explains Why Windows 10’s October 2018 Update Was Deleting People’s Files

10 Octubre, 2018, 04:42 | Author: Misty Newman
  • Corporate guy pulls blue curtain closed

Microsoft will no longer bundle printer drivers with Windows 10 by default starting with the October Update 2018.

We have fully investigated all reports of data loss, identified and fixed all known issues in the update, and conducted internal validation.

The company points toward Windows 10's Known Folder Redirection (KFR) feature, which allows Windows folders (like Desktop, etc) to be redirected from their default locations to new locations. In addition to pulling the update, Microsoft kicked off an investigation into the matter, ultimately finding the problem.

For everyone else, the updated October 2018 version has been released to Windows Insiders, who can now install and test it out. If, for example, you moved the Documents folder from its location in the user profile to a new location, such as a secondary data drive, but some files remained in the old location, the setup logic for the version 1809 upgrade removed the folder in the old location as well as all of the files in it. The company also states it will provide an update as soon as a fixed version of the Windows 10 October 2018 will be rolled out again. "That change, combined with another change to the update construction sequence, resulted in the deletion of the original "old" folder locations and their content, leaving only the new "active" folder intact".

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"Once we have confirmation that there is no further impact we will move towards an official re-release of the Windows 10 October 2018 Update", Microsoft explains. It is unclear as to what is causing files to randomly go missing or get deleted on users' systems. They should have only deleted the folders if they were actually empty!

For those who are affected, they should call Microsoft at +1-800-MICROSOFT or find a local number in your area.

Dona Sarkar, engineering leader of the Windows Insider Program has tweeted that Microsoft is able to restore the removed files.

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