Facebook content moderators are suffering from PTSD, lawsuit claims

25 Setiembre, 2018, 03:37 | Author: Earnest Bishop

A woman who worked as a content moderator for Facebook is suing the tech giant, claiming Facebook failed to adequately protect her from getting PTSD from the graphic violent images her job required her to watch.

The lawsuit, filed on September 12 in state superior court in San Mateo County, California, says Facebook content moderators working under contracts have to look at thousands of "videos, images and live-streamed broadcasts of child sexual abuse, rape, torture, bestiality, beheadings, suicide and murder" every day, according to a press release.

Facebook and other internet providers have established industry standards for training, counseling and supporting content moderators, but Facebook isn't following the workplace safety guidelines that it helped create, the lawsuit said.

Nelson's firm is seeking class-action status for the lawsuit.

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Scola worked at Facebook's offices in Menlo Park and Mountain View, California, for nine months from June a year ago, under a contract through Pro Unlimited Inc, a Florida-based staffing company.

The suit, filed in San Mateo County last week, alleges negligence and failure to maintain a safe workplace. She was formally diagnosed with PTSD at an unspecified time, the suit says, and is asking Facebook to set up a medical monitoring fund to treat PTSD patients. "Facebook needs to mitigate the harm to content moderators today and also take care of the people that have already been traumatized".

It did not respond to a request by Reuters for comment on Monday.

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