Google Duplex Assistant could replace call centers, report says

07 Julio, 2018, 02:35 | Author: Misty Newman
  • Google’s Duplex AI could kill the call center

Google Duplex is an extension of Google Assistant that takes natural human-sounding language to call actual businesses and speak to people, all while posing as a real person.

The idea for use in a call center setting or with that insurance company would be a version of what we've already seen Google doing with Duplex - namely, fielding simple calls and requests and passing things off to a human if things get more complicated. What wasn't touched on was the possibility that Duplex may have a use on the other side of the line, taking over for call centre employees and telemarketers.

Of course, this does not rule out a wider availability for Duplex in the future, especially as Amazon now offers Alexa for Business, while Google in the past has made other technologies available to Cloud customers. Google is "currently focused on consumer use cases" and categorically notes that it's not "testing Duplex with any enterprise clients".

"We aren't testing Duplex with any enterprise clients. It's important that we get the experience right and we're taking a slow and measured approach as we incorporate learnings and feedback from our tests", the company added.

If Google was looking to bring Duplex into call centres, it wouldn't be the first tech giant to consider rolling its AI into the telemarketing industry. The research firm ResearchAndMarkets projects the cloud-based customer call centre market will reach about $21 billion by 2022 - up from $6.8 billion in 2017.

More news: El Muñeco Diabólico tendrá un reinicio muy distinto al original
More news: Manchester City defender out of World Cup with left ankle injury
More news: Donald Trump Makes Sexual Assault Joke About Elizabeth Warren While Mocking #MeToo

According to The Information, one "large insurance company" is already testing, but it's still in "early stages" and months from going live. Suddenly the world was anxious that people in the future would not know whether they were talking to humans or machines.

Google adopted the bot's introduction so it clearly explains it's not a human, but now it turns out that some big companies are in the very early stages of testing Google's technology for use in other applications, such as call centres.

Google Duplex may have a solution to that problem by making the automated interactions less robotic and more life-like.

One of the features of Duplex that attracted so much attention is the way the voice not only sounds so naturally human - it also includes the intermittent pauses, the "ums" and "ahs" that show up in normal conversation. Backlash eventually made Google promise that Duplex will tell people they are speaking with AI, but the company still has a way to go to ease everyone's worries.

IF talking to call centre drones wasn't irritating enough, Google has announced plans to robotise them.

Recomendado:

  • Gustavo Gómez también llega a Boca

    Gustavo Gómez también llega a Boca

    La novela entre Gustavo Gómez y Boca Juniors sigue sin tener final: el pase del defensor está caído, según informó el "Chavo" Fucks en 90 Minutos de Fútbol.
    Roger Federer disappointed by 'lethargic' Switzerland's round of 16 loss to Sweden

    Roger Federer disappointed by 'lethargic' Switzerland's round of 16 loss to Sweden

    Venus reached her ninth Wimbledon final previous year , but the American star was denied a sixth title by Garbine Muguruza. Romanian 29th seed Mihaela Buzarnescu thrashed British teenager Katie Swan, 6-0, 6-3 to extend her remarkable renaissance.
    Trump Tariffs Against China Take Effect

    Trump Tariffs Against China Take Effect

    President Donald Trump fired the biggest shot yet in the global trade war by imposing tariffs on $34 billion of Chinese imports. And Beijing's tactics may go beyond tariffs to include arbitrary quarantines and a costly uptick in customs inspections.
  • Los Ángeles de Charlie: filme ya tiene a sus protagonistas |FOTOS

    Los Ángeles de Charlie: filme ya tiene a sus protagonistas |FOTOS

    El film está basado en una serie de televisión estadounidense emitida por la cadena ABC entre 1976 y 1981. Kristen Stewart , Lupita Nyong'o y Naomi Scott darán vida a las nuevas agentes de la agencia.
    Las Trillizas de Oro cumplieron 58 años - Pura Vida

    Las Trillizas de Oro cumplieron 58 años - Pura Vida

    La joven artista era la hija mayor de María Eugenia y había luchado contra el cáncer de mama años anteriores. Este jueves 5 de julio las hermanas cumplieron 58 años y lo celebraron de una manera muy especial.
    RCMP make arrest in Humboldt Broncos bus crash

    RCMP make arrest in Humboldt Broncos bus crash

    Among the victims was Parker Tobin, a 18-year-old player whose mother and father are both from Newfoundland. In April, his parents, Tom and Michelle, said his thoughts are still with his friends.
  • Circulan nuevos billetes de corte de 20 bolivianos — BCB

    Circulan nuevos billetes de corte de 20 bolivianos — BCB

    Así mismo, lleva signos patrimoniales de Bolivia como el Fuerte de Samaipata y el árbol toborochi. La Paz, 03 de jul 20178 (Abya Yala Digital).

    Condenan a exesposa de Murcia Guzmán por lavado de activos

    En los registros contables que fueron presentados durante el juicio aparece con el 34% de las acciones de DMG Grupo Holding S.A. Estas acciones no aparecen registradas o presentan irregularidades en la Dirección de Impuestos y Aduanas Nacionales (Dian).
    Este sería el nombre de Avengers 4, según nueva filtración

    Este sería el nombre de Avengers 4, según nueva filtración

    Pero lo que se presentaba como una luz en el horizonte el hecho de que Collider sugirió que podría lanzarse una edición extendida. Bueno eso podría ser posible en el Blu-ray y DVD de la película , según lo comentó Jim Starlin , creador del personaje en cómics.
  • Mourinho, sorprendido por el 'teatro' de la plantilla inglesa

    No hay que olvidar que cuatro de los futbolistas de Inglatera militan en su plantilla. "Me sorprendió cómo un defensa como Harry Maguire , que normalmente es un jugador honesto, se tirase en el área y pidiera el VAR ", señaló el portugués.
    'The Walking Dead' Season 9 Key Art Teases A Much Larger World

    'The Walking Dead' Season 9 Key Art Teases A Much Larger World

    AMC is expected to premiere the first trailer for The Walking Dead season 9 at San Diego Comic-Con later this month. And behind them? Washington's crumbling Capitol building that's beginning to look a little worse for wear.
    Julio será un mes crucial para la paz — Colombia

    Julio será un mes crucial para la paz — Colombia

    También, señala la importancia de aceptar el Derecho Internacional Humanitario (DIH) como el referente común para pactar acciones y acuerdos humanitarios.


Popular

Syria, Russia resume airstrikes after cease-fire fails
But both Israel and Jordan have kept their borders closed, despite mounting calls to let Syrians escape to safety. Government advances in Deraa since mid June had brought large parts of the province back under state control.

Micron Technology is rebounding after saying China ban will have minimal impact
If the judgment is enforced in the future, Micron will be prohibited from selling some of its memory products in China. Micron Technology offers Micron-branded products as well as Crucial-branded notebook DRAM modules and SSD.

Presidente venezolano otorga más de 17.000 ascensos militares
" Con la experiencia, perseverancia y amor que tenemos por la Patria, lograremos la independencia y la paz económica . Eso es lo que tenemos que lograr y lo vamos a lograr, se lo juro al pueblo.

Nicolás Higuaín dice que pareja "Pipita" - Ronaldo en Juventus sería fantástica
En caso de que Sarri llegue al Chelsea se podría producir uno de los movimientos más sonados del mercado de fichajes. En Inglaterra se habla de unos 60 millones de euros para que la transferencia se realice.

La trágica muerte de tres "youtubers" aventureros
Según CBC News, Ryker Gamble había tenido problemas con las autoridades del Estado de Wyoming en 2016 por su osadía. Los participantes de este proyecto eran el propio Gamble , Lyakh y un tercer amigo que no acudió a la excursión.

Woman says Trudeau apologized day after encounter at B.C
Speaking to CP24 on Friday, Trudeau said he didn't recall improper behaviour on his part, but apologized anyway. He said it is possible the person who made the allegation perceived the interaction differently.

Biógrafa de Don Francisco: El acoso partió con él
Sin embargo, la demanda no llegó a termino, pues el animador habría comprado el silencio de la modelo con varios millones. En Telemundo, revela la periodista, lograron " un acuerdo de silencio a cambio de miles de billetes verdes ".

Keri Russell cast in Star Wars: Episode IX
Daisy Ridley , Adam Driver , John Boyega and Oscar Isaac are all expected to return for the latest Star Wars installment. According to Variety , the studio has met with several actresses for the unknown role before choosing Russell.

Tony Parker Denies Rift with Kawhi Leonard After Leaving Spurs for Hornets
According to Wojnarowski, Parker called longtime head coach Gregg Popovich to inform him of his decision to accept the offer. Parker, 36, has spent his entire previous National Basketball Association career - 17 seasons - with the San Antonio Spurs.

Canada's Ontario government scraps cap-and-trade program
A spokesman for Ford said the ministers' offices are not now staffed and requests for comment should go to the premier's office. Analysts have said they expect ditching cap-and-trade will ease the burden on businesses in the short-term.