Dixons Carphone reveals it has uncovered unauthorised access of customer’s data

13 Junio, 2018, 13:42 | Author: Arnold Perez
  • BRITAIN-TELECOM-RETAIL-BUSINESS-MERGER-CARPHONE-DRG

A sign displays the logo of Dixons Carphone at the company headquarters in London, Britain August 1, 2017.

The company does not reveal when its systems were compromised; nor exactly when it discovered the intrusion; nor how long it took to launch an investigation - writing only that: "As part of a review of our systems and data, we have determined that there has been unauthorised access to certain data held by the company".

"We are extremely disappointed and sorry for any upset this may cause", he said. "We have no evidence to date of any fraudulent use of the data as result of these incidents".

The remaining 105,000 cards are a non-EU issue and these will be vulnerable to fraud.

In a statement put out today it says a review of its systems and data unearthed the data breach. "We have no evidence of any fraud on these cards as a result of this incident", it writes.

In a second breach, personal data such as name, address or email addresses, have been accessed. It said there was no evidence of fraud here either.

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The company said it had informed the relevant authorities, including the Information Commissioner's Office, the Financial Conduct Authority, and the police.

The ICO said it was liaising with the National Cyber Security Centre, the FCA and other agencies to determine the impact on customers. It paid 320,000 pounds as there was a 20 percent reduction for early payment. We promptly launched an investigation, engaged leading cyber security experts and added extra security measures to our systems.

It comes after telecoms firm TalkTalk was hit by a major cyber attack in October 2015, which saw the personal data of almost 160,000 people accessed by hackers and left the firm facing a record £400,000 fine for security failings.

'The protection of our data has to be at the heart of our business, and we've fallen short here.

"Dixons was lucky to have had the breach before the GDPR regulation became effective, and the impact of the breach on their business was limited to 5.5% fall in the share price".

Russ Mould, investment director at AJ Bell, said the cyber attack could undermine consumer confidence in the retailer.

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