Jack in the Box considers kiosks as minimum wage rates grow

11 Enero, 2018, 00:52 | Author: Arnold Perez
  • Fast-food CEO says 'it just makes sense' to consider replacing cashiers with machines as minimum wages rise

However, Comma said that while his fast-food restaurant has tested products with technological advances at their establishments, he has chose to not go forward with the kiosks.

Jack in the Box says it is considering swapping some cashiers with robots as the minimum wage rises in California.

"As we see the rising costs of labour, it just makes sense" to consider adding new automated technology, CEO Leonard Comma said on Tuesday at the ICR Conference.

Jack in the Box previously tested technology such as kiosks.

Leonard Comma, CEO of Jack in the Box, said it "makes sense" to swap cashiers with robots due to the minimum wage increase.

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The state of California, where Jack in the Box is based, is set to raise the minimum wage to $11 this year and $15 in 2023. But according to Comma, the chain's executives balked because the upfront cost of converting from people to machines was still too great.

Wendy's announced plans to install self-ordering kiosks within the year in 2017.

Smaller chains such as Eatsa and CaliBurger have been working on automating the entire restaurant experience.

"With government driving up the cost of labor, it's driving down the number of jobs", Andy Puzder, then-CEO of Carl's Jr. and Hardee's, told BI in 2016. "You're going to see automation not just in airports and grocery stores, but in restaurants".

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