HP Recalls Laptops Over Fire Risk

09 Enero, 2018, 01:32 | Author: Misty Newman
  • HP Recalls Laptops Over Fire Risk

HP has announced a recall on batteries in select notebook and mobile workstations sold in recent years. Apparently, some batteries have the possibility of overheating which will pose a fire and burn hazard to its customers.

All in all, the company has been swift in responding-a total of $4,500 in property damage, as well as one instance of a customer experiencing first-degree burns to the hand, were reported among the first group complaints filed before HP took action-and it is clear that a proper support and information network has been set up to help the process go smoothly.

The batteries include the following shipped with or sold as accessories for HP notebooks and mobile workstations: HP ProBooks (64x G2 and G3 series, 65x G2 and G3 series), HPx360 310 G2, HP Envy m6, HP Pavilion x360, HP 11 and HP ZBook (17 G3, 17 G4, and Studio G3) Mobile Workstations.

"HP is providing battery replacement services by an authorized technician at no cost", the firm said. The batteries were shipped in notebook computers and mobile workstations sold for between $300 and $4,000.

HP is issuing a voluntary recall after discovering faulty batteries inside a number of laptops. The batteries were also sold separately for between $50 and $90.

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Consumers with these batteries can install an update that will put the device in "battery safe mode" until it can be replaced.

"Many of these batteries are internal to the system, which means they are not customer replaceable". Accepting Battery Safety Mode causes the battery to discharge and to cease future charging until Battery Safety Mode is disabled. Users will still be able to use the device if connected to an HP power adaptor.

The recall is only for the battery, not the computer itself.

It seems the company has learned its lesson since the much-reported case in 2011 in which HP recalled 162,000 battery units. HP says it "strongly recommends" using this mode if you're affected.

If you're affected, HP says they are proactively notifying customers on the replacement.

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