HP issues worldwide battery recall due to fire, burn hazards

06 Enero, 2018, 01:25 | Author: Misty Newman
  • Image courtesy of WAVY

On Thursday, the US Consumer Product Safety Commission announced a recall of the lithium ion batteries found in HP Notebook computers and mobile workstations due to overheating. "For this reason, it is extremely important to check whether your battery is affected".

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The batteries were issued between December 2015 and December 2017 either with the laptops, or as accessories and replacement batteries for them. If you are, HP suggests you place your laptop into "Battery Safety Mode" with a provided BIOS update.

HP has issued instructions for using its battery validation tool to check if your laptop is impacted. Numerous affected batteries are not customer replaceable, so will have to be replaced by HP technicians, the company said in a statement about the recall.

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The CPSC says the batteries are not customer-replaceable and HP will provide free battery replacement services by an authorized technician.

For more information, call HP toll-free at 888-202-4320 from 8 a.m.to 7 p.m. CT Monday through Friday or go online at www.HP.com/go/batteryprogram2018 or www.hp.com and click "Recalls". Three of those customers also reported property damage totalling $4,500, and one reported a first degree burn on their hand. HP released the table below showing which models are prone to the fault. When enabled on an affected system, the battery will be discharged and then can't be charged (at least without disabling the safety mode). If you own a HP laptop or workstation, you can check to see if your unit is affected. "HP strongly recommends accepting Battery Safety Mode".

The company has also provided a list of Frequently Asked Questions to assist consumers with the battery recall.

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