Macy's Black Friday Sales Hurt by Credit Card Processing Problem

27 Noviembre, 2017, 00:26 | Author: Arnold Perez
  • Macy's Black Friday Sales Hurt by Credit Card Processing Problem

The website for home supply retailer Lowe's had a temporary outage and credit card processors stopped working at Macy's stores on Black Friday. The delays we experienced yesterday afternoon were due to a capacity-related issue that caused some transactions to take longer to process.

Users on Twitter complained of issues when trying to purchase items.

"We have added additional associates to the floor (and) are working to resolve the issue as quickly as possible", Macy's spokeswoman Radina Russell told Reuters in an emailed statement, though for anxious shoppers, it's likely it wasn't quickly enough. We highly value our customers and sincerely apologize for any inconvenience today's system slowdown may have caused during their shopping experience.

The words of frustration began percolating around noon ET on Friday.

There were frustrated shoppers in Richmond, Washington, D-C, Chicago, San Diego and New Jersey. Macy's has suffered 11 straight quarters of same-store sales declines, but Chief Executive Officer Jeff Gennette said earlier Friday that he was optimistic about this Black Friday - the traditional start to the year-end selling season.

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Macy's needs a strong holiday season. Last year, Macy's generated roughly 33 percent of its revenue in the fourth quarter.

"I can't think of anybody that needs this less than Macy's", he said. The National Retail Federation has forecast total holiday retail sales to climb 3.6 to 4 percent in 2017.

The problem with processing of payment cards could not have happened at a worse time for the department store chain that made a huge push to improve performance during this year's holiday season.

The department store can't afford to turn off its customers.

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